Increasing call centre automation
Every day ACT Cabs taxis service thousands of members of our Canberran community. Since the inception of ACT Cabs, their goal has been to provide the Canberran community with a taxi service that is amongst the best in Australia and globally.
Hamza Muhammad
Managing Director
“The Taxi Butler is made for simplicity and lets our venues order taxis with our fleet in one-click.”
KEY IMPROVEMENT
Improving automation
By providing an automated way of getting bookings from venues like hotels and restaurants. All bookings that are placed on the device, bypass our call centre staff and go straight into our dispatch booking system. This means that they require less attention from our call centre agents and therefore our automation rates have increased.
KEY IMPROVEMENT
Improving venue retention
The Taxi Butler is made for simplicity and lets our venues order taxis with our fleet in one-click. By being able to provide this to our venues it guaranteed long-term and repeat bookings from each and every one of our venues where the Taxi Butlers are placed.
KEY IMPROVEMENT
Ensuring local market share
The Taxi Butler booking devices allowed us increase our local market share by providing an easy and faster way of booking a taxi for venues. Making a taxi booking for our business and workplace venues is now as simple as pressing a button. They no longer need to call and wait for long periods of time. Taxi Butler has enabled our valued business and workplace clients to save time and book taxis instantly.
